How can we help?
We're here to help with any questions or concerns. For urgent mental health support, please use the crisis resources below.
Email Support
Send us a message and we'll get back to you within 24 hours.
support@imyourfriend.comCrisis Helpline
If you are in immediate distress, please call the 988 Suicide & Crisis Lifeline.
Call or text 988Crisis Text Line
Text HOME to 741741 to connect with a trained crisis counselor.
Text HOME to 741741Common Questions
How do I delete my account?
You can delete your account and all associated data instantly from the Privacy & Data settings page (Profile → Privacy & Data → Delete my account). No need to wait or contact support.
Can I export my data?
Yes. Visit Profile → Privacy & Data → Export my data to download a JSON file containing all your sessions, memories, mood entries, journal entries, saved insights, and feedback.
The app is not working correctly. What should I do?
Try refreshing the page or clearing your browser cache. If the issue persists, email us with a description of the problem.
How do I switch companions mid-session?
End your current session and start a new one — you'll be prompted to choose a companion at the beginning of each new session.
Delete your account
You can request that your account and all associated data be permanently deleted at any time.
Request account deletionSigned in with Apple and your plan is missing?
Apple can hide your email address when you sign in. If you already had an account with an email and password or with Google, using Sign in with Apple can create a second, separate account — the original account and any plan you paid for stay exactly as they were.
- Do not start a new subscription. You would be charged a second time.
- Sign out, then sign in the same way you did when you subscribed (email and password, or Google).
- If you cannot get back in, email support@imyourfriend.com from the address on the account and we will help you find it.
We never merge accounts automatically. Two accounts are only combined after you ask us to and we confirm both belong to you.
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